About Me.

Enterprise product design & research for complex, data-heavy systems—including AI/agentic and human-in-the-loop experiences.

My name is Michael Lattanzi. I design and research product experiences for enterprise platforms—making complex, data-heavy workflows clearer and more usable.

Over 15+ years I’ve owned high-impact work across HCM/SaaS, healthcare, fintech, and telecom: modernizing legacy systems, shaping AI/agentic interaction models, running discovery and journey research, and turning ambiguous problem spaces into coherent patterns teams can ship.

I operate comfortably as a hands-on principal designer and as a design leader. The through-line is the same: systems thinking, clear interaction models, research that changes prioritization, and craft standards that hold up in production.

Focus

AI / agentic & human-in-the-loop experiences
Enterprise platforms & design systems
Journey mapping & service design
Mobile and self-service at scale
Research synthesis → product direction

Experience

Asure Software · Principal / Director, UX–UI Design
Dec 2025 – Jul 2026
Led design vision for modernizing legacy HCM SaaS into an AI/agentic enterprise platform—defining interaction models, reusable patterns, and quality standards for complex, data-heavy workflows.

Baylor Scott & White Health · Principal / Director, Research & Design
Oct 2023 – Jan 2025
Discovery research, service design, and journey mapping for complex digital health platforms; translated mental models and operational pain into UX direction, patterns, and roadmaps.

JPMorgan Chase · Lead / Executive Director, UX Research & Design
Jul 2019 – Sep 2023
Strategic UX for data-heavy banking systems (credit, loyalty, onboarding, account management)—mixed-method research, journey maps, and standards that shaped product and engineering priorities.

Verizon · Senior / Senior Manager, Experience Design
Apr 2017 – Jul 2019
CX transformation for digital self-service and enterprise tools (including billing and conversational systems); journey frameworks, agile UX process, and VoC-backed validation.

AT&T · Lead / Director, Device UX & Strategic Marketing
Jun 2007 – Oct 2016
UX strategy for mobile devices and services at global scale. Design guidelines adopted by ~80% of OEMs; device NPS +27%; on-device education experiences tied to ~65% fewer support calls.

Experience

Asure Software
Principal / Director
UX–UI Design
Dec 2025 – Jul 2026
Led design vision for modernizing legacy HCM SaaS into an AI/agentic enterprise platform—interaction models, reusable patterns, and quality standards for complex, data-heavy workflows.

Baylor Scott & White Health
Principal / Director
Research & Design
Oct 2023 – Jan 2025
Discovery research, service design, and journey mapping for complex digital health platforms; translated mental models and operational pain into UX direction, patterns, and roadmaps.

JPMorgan Chase
Lead / Executive Director
UX Research & Design
Jul 2019 – Sep 2023
Strategic UX for data-heavy banking systems (credit, loyalty, onboarding, account management)—mixed-method research, journey maps, and standards that shaped product and engineering priorities.

Verizon
Senior / Senior Manager
Experience Design
Apr 2017 – Jul 2019
CX transformation for digital self-service and enterprise tools (including billing and conversational systems); journey frameworks, agile UX process, and VoC-backed validation.

AT&T
Lead / Director
Device UX & Strategic Marketing
Jun 2007 – Oct 2016
UX strategy for mobile devices and services at global scale. Design guidelines adopted by ~80% of OEMs; device NPS +27%; on-device education experiences tied to ~65% fewer support calls.

How I work

Start from the system: workflows, constraints, and decision points—not screens first.
Use research to invalidate assumptions early, then lock patterns teams can reuse.
Pair agentic/AI concepts with clear human control, trust, and progressive disclosure.