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Experience Design Improvements
03
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Experience Design Improvements
Business Challenge
SaaS platform consisted of multiple acquired HCM products, each with its own distinct UI and interaction patterns, all accessed through a single portal. Consistency was limited to brand colors and a left sidebar. This created confusion, frustration, poor usability and high support.
Strategic Approach
Create a consistent modern design experience across all platform modules.
Design Solution
Survey customers to map key journey moments and tasks. Reduce visual complexity and simplify the navigation structure. Prominently position key information and process trackers. Integrate alerts and automated required actions. Streamline complex multi-step workflows and establish intuitive category and data field labels.
Outcome
Increased task completion, reduced customer support calls, increased product differentiation, and energized sales.
Before - Dashboard
Before - Midmarket Payroll
Before - SMB Payroll
After - Modernized UI